Privacy Policy

Introduction

softescore Ltd ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. We are the data controller for the purposes of the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Data Controller Information

The data controller responsible for your personal data is softescore Ltd, a company registered in Ireland with registration number 842619. Our registered office is located at Henry Street 9, Waterford, X08 7426, Ireland. For any privacy-related enquiries, you can contact us at privacy@softescore.world or by telephone at +353 51 646 2015.

Data Collection

We collect various types of personal data when you interact with our services. The data we collect includes:

• Contact Information: Name, email address, telephone number, postal address, and company details when you contact us or request our services
• Website Usage Data: IP address, browser type, operating system, pages visited, time spent on pages, and referral sources through cookies and analytics tools
• Communication Data: Records of correspondence, meeting notes, and other communications between you and softescore
• Professional Information: Job title, industry, business requirements, and project details relevant to our consulting services
• Marketing Preferences: Your consent preferences for receiving marketing communications and newsletters

Legal Basis for Processing

We process your personal data based on the following legal grounds under GDPR:

• Legitimate Interests: To operate our business, improve our services, and communicate with potential and existing clients
• Contract Performance: To provide consulting services and fulfil our contractual obligations
• Consent: For marketing communications and non-essential cookies where you have provided explicit consent
• Legal Obligation: To comply with accounting, tax, and other legal requirements

How We Use Your Information

We use your personal data for the following purposes, and how we use your information depends on how you interact with our services:

• Providing operations consulting services and responding to your enquiries
• Managing client relationships and project delivery
• Improving our website functionality and user experience
• Sending relevant business communications and service updates
• Marketing our services to interested prospects (with appropriate consent)
• Complying with legal and regulatory requirements
• Protecting our business interests and preventing fraud

Data Sharing and Disclosure

We do not sell, trade, or rent your personal data to third parties. We may share your information in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist with website hosting, email services, and business operations under strict confidentiality agreements
• Legal Requirements: When required by law, regulation, or legal process
• Business Protection: To protect the rights, property, or safety of softescore, our clients, or others
• Business Transfers: In connection with any merger, acquisition, or sale of company assets

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy. Specifically, we retain client data for the duration of our business relationship plus seven years for accounting and legal compliance purposes. Website analytics data is retained for 26 months, and marketing communications data is kept until you withdraw consent. We regularly review and securely delete data that is no longer required.

Your Rights

Under GDPR and other applicable data protection laws, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data under certain circumstances
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Request transfer of your data to another organisation
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent for processing where consent was the legal basis

To exercise any of these rights, please contact us at privacy@softescore.world. We will respond to your request within one month of receipt.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, regular security assessments, staff training on data protection, and restricted access to personal data on a need-to-know basis. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse website performance. For detailed information about the cookies we use, their purposes, and how to manage your cookie preferences, please refer to our Cookie Policy.

International Data Transfers

As we are based in Ireland within the European Economic Area (EEA), your personal data is primarily processed within the EEA. If we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as adequacy decisions by the European Commission or standard contractual clauses approved by the European Commission.

Children's Privacy

Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without appropriate parental consent, we will take steps to delete such information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us using the following details:

Supervisory Authority

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the relevant supervisory authority. In Ireland, this is the Data Protection Commission, which can be contacted at www.dataprotection.ie.